SaaStock speaker
Rav Dhaliwal
OperatorEnterprise Customer Success, Slack
- Appearances
- 1
- Years
- 2017
- Main stage
- 1
- YouTube views
- 518
Rav Dhaliwal, Enterprise Customer Success at Slack has made 1 SaaStock appearance between 2017, speaking at SaaStock Europe 2017. Talks include "Scaling Customer Success at Fast Growth Companies". This page collects every recorded SaaStock keynote, fireside chat, panel, and podcast appearance by Rav Dhaliwal.
Most-watched talk
Scaling Customer Success at Fast Growth Companies
Panel · SaaStock Europe 2017 · Dublin · 518 YouTube views
I'm Rav Dhaliwal. I work on enterprise customer success at Slack. Slack is, I think, a product most of you have used. We grew very fast — which is a nice problem to have, but it creates its own challenges for customer success. The velocity of growth meant that our customer success processes were always behind the curve. By the time we'd figured out how to handle companies of one size, we had twice as many companies of a bigger size. So we were constantly playing catch-up. The thing that saved us…
Fireside chats & panels
Rav Dhaliwal fireside chats and panels
Scaling Customer Success at Fast Growth Companies
SaaStock Europe 2017 · Dublin · Panel · 518 YouTube views
Enterprise Customer Success, Slack (at the time of the talk)
From the transcript
I'm Rav Dhaliwal. I work on enterprise customer success at Slack. Slack is, I think, a product most of you have used. We grew very fast — which is a nice problem to have, but it creates its own challenges for customer success. The velocity of growth meant that our customer success processes were always behind the curve. By the time we'd figured out how to handle companies of one size, we had twice as many companies of a bigger size. So we were constantly playing catch-up. The thing that saved us…
All appearances
Every SaaStock appearance by Rav Dhaliwal
| Year | Conference | Talk | Format |
|---|---|---|---|
| 2017 | SaaStock Europe 2017 · Dublin | Scaling Customer Success at Fast Growth Companies | Panel |
FAQ
Frequently asked about Rav Dhaliwal
Who is Rav Dhaliwal?
Rav Dhaliwal, Enterprise Customer Success at Slack has made 1 SaaStock appearance between 2017, speaking at SaaStock Europe 2017. Talks include "Scaling Customer Success at Fast Growth Companies". This page collects every recorded SaaStock keynote, fireside chat, panel, and podcast appearance by Rav Dhaliwal.
How many times has Rav Dhaliwal spoken at SaaStock?
Rav Dhaliwal has spoken at SaaStock 1 time between 2017 — including 0 keynotes, 1 fireside chat or panel, and 0 podcast interviews.
What did Rav Dhaliwal speak about at SaaStock?
"Scaling Customer Success at Fast Growth Companies" at SaaStock Europe 2017
What is Rav Dhaliwal's most-watched SaaStock talk?
"Scaling Customer Success at Fast Growth Companies" delivered at SaaStock Europe 2017 has 518 YouTube views.