David Apple

Keynotes

David Apple keynotes at SaaStock

1. How Typeform Presented their Retention Story in their Last Board Meeting

   SaaStock Europe 2017 · Dublin · Keynote · 1.8K YouTube views

   VP of Customer Success, Typeform (at the time of the talk)

   From the transcript

   My name is David Apple. I'm the VP of Customer Success at Typeform, and today I'm going to talk about a topic that has prevented me from sleeping over the past three years: the retention rate at Typeform. More specifically, I'm going to share how we presented this to our CEO and our board to tell the retention story in anticipation of raising our Series B. The reason I chose this topic is that I'm personally interested to know how other customer success leaders present their retention story to t…

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Fireside chats & panels

David Apple fireside chats and panels

1. Scaling Customer Success at Fast Growth Companies

   SaaStock Europe 2017 · Dublin · Panel · 518 YouTube views

   VP Customer Success, Typeform (at the time of the talk)

   From the transcript

   Hi, I'm David Apple — VP of Customer Success at Typeform. Typeform is a Barcelona-based SaaS company that makes beautiful, conversational forms. We're a freemium product, so we're dealing with a very large user base at different conversion stages. Customer success at scale is fundamentally a product and data problem. You can't have a human touching every user, so you need to instrument your product to understand what behavior predicts success and what behavior predicts churn. Then you build auto…

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2. Customer Success Metrics That Matter

   SaaStock Europe 2016 · Dublin · Panel · 12K YouTube views

   Director of Customer Success, Typeform (at the time of the talk)

   From the transcript

   I was the fourth employee to join in 2009. We started from Budapest and. Now we have an office in San Francisco as well we're 200 plus employee company now seventy-five million registered users and my team customer care includes support and learn internationalization and part of customer success as well. So I can represent the customer care side of the business great David cool hi my name is David Apple I'm the director of customer success at Typeform which is an online forum and survey solution…

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All appearances

Every SaaStock appearance by David Apple

FAQ

Frequently asked about David Apple

• Who is David Apple?

  David Apple, VP of Customer Success at Typeform has made 3 SaaStock appearances between 2016 and 2017, speaking at SaaStock Europe 2017, and SaaStock Europe 2016. Talks include "How Typeform Presented their Retention Story in their Last Board Meeting", "Scaling Customer Success at Fast Growth Companies", "Customer Success Metrics That Matter". This page collects every recorded SaaStock keynote, fireside chat, panel, and podcast appearance by David Apple.

• How many times has David Apple spoken at SaaStock?

  David Apple has spoken at SaaStock 3 times between 2016–2017 — including 1 keynote, 2 fireside chats and panels, and 0 podcast interviews.

• What did David Apple speak about at SaaStock?

  "How Typeform Presented their Retention Story in their Last Board Meeting" at SaaStock Europe 2017; "Scaling Customer Success at Fast Growth Companies" at SaaStock Europe 2017; "Customer Success Metrics That Matter" at SaaStock Europe 2016

• What is David Apple's most-watched SaaStock talk?

  "Customer Success Metrics That Matter" delivered at SaaStock Europe 2016 has 12,356 YouTube views.