SaaStock speaker
Luke Atkins
OperatorCustomer Support - EMEA, Front
- Appearances
- 1
- Years
- 2024
- Main stage
- 1
Luke Atkins, Customer Support - EMEA at Front has made 1 SaaStock appearance between 2024, speaking at SaaStock Europe 2024. Talks include "Transforming Customer Support into a Competitive Advantage". This page collects every recorded SaaStock keynote, fireside chat, panel, and podcast appearance by Luke Atkins.
Featured talk
Transforming Customer Support into a Competitive Advantage
Keynote · SaaStock Europe 2024 · Dublin
Support quality is an important factor to consider when purchasing a system that's core to one's business, and you'll hear companies left and right talking about delivering "a better customer experience," but what does that actually mean? In 2023 Front made our support metrics public to "show, not tell" the high service standards we commit to for our customers. While the benefits are clear for our customers, there's been a positive impact for our team and company as well. We've had overwhelmingly positive responses to our "Support Report," which has made it easier than ever to communicate the value of support as a revenue driver (not a cost center) to leadership outside of support and to hold our team accountable to a high standard of work. This presentation will cover why making support metrics public is worth the risk; how to get started/the most important metrics to include; and how you should respond if your metrics start to slip.
Keynotes
Luke Atkins keynotes at SaaStock
Transforming Customer Support into a Competitive Advantage
SaaStock Europe 2024 · Dublin · Keynote
Customer Support - EMEA, Front (at the time of the talk)
From the transcript
Support quality is an important factor to consider when purchasing a system that's core to one's business, and you'll hear companies left and right talking about delivering "a better customer experience," but what does that actually mean? In 2023 Front made our support metrics public to "show, not tell" the high service standards we commit to for our customers. While the benefits are clear for our customers, there's been a positive impact for our team and company as well. We've had overwhelmingly positive responses to our "Support Report," which has made it easier than ever to communicate the value of support as a revenue driver (not a cost center) to leadership outside of support and to hold our team accountable to a high standard of work. This presentation will cover why making support metrics public is worth the risk; how to get started/the most important metrics to include; and how you should respond if your metrics start to slip.
All appearances
Every SaaStock appearance by Luke Atkins
| Year | Conference | Talk | Format |
|---|---|---|---|
| 2024 | SaaStock Europe 2024 · Dublin | Transforming Customer Support into a Competitive Advantage | Keynote |
FAQ
Frequently asked about Luke Atkins
Who is Luke Atkins?
Luke Atkins, Customer Support - EMEA at Front has made 1 SaaStock appearance between 2024, speaking at SaaStock Europe 2024. Talks include "Transforming Customer Support into a Competitive Advantage". This page collects every recorded SaaStock keynote, fireside chat, panel, and podcast appearance by Luke Atkins.
How many times has Luke Atkins spoken at SaaStock?
Luke Atkins has spoken at SaaStock 1 time between 2024 — including 1 keynote, 0 fireside chats and panels, and 0 podcast interviews.
What did Luke Atkins speak about at SaaStock?
"Transforming Customer Support into a Competitive Advantage" at SaaStock Europe 2024
What is Luke Atkins's most-watched SaaStock talk?
"Transforming Customer Support into a Competitive Advantage" delivered at SaaStock Europe 2024.