In this episode of the SaaS Revolution Show, Puneet Kataria (Founder of CustomerSuccessBox) joins SaaStock’s Alex Theuma as a guest on the show, to discuss how to utilise your company’s organisational structure to drive customer success.
Build a product. You get in your first few customers but rather than trying to just focus on acquiring customers and fixing those challenges of a sales funnel, make sure that your churn or your product adoption or your customer value delivery, and you retention and renewal is also fixed.
Puneet shares:
- How CustomerSuccessBox got their first paying customers
- What lessons he’s learnt in the 5 years of running the business
- How to find the right org structure to drive Customer Success
- The biggest challenge in customer success right now
and more.
Listen to the full episode, watch the video below and subscribe to the podcast.
Watch now, or listen to the audio-only version below:
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